Getting your order from our site to your doorstep is a partnership. Your active participation is the single most important factor in avoiding delays, lost packages, and unnecessary costs. Please review the responsibilities outlined below carefully.

Your Role in a Smooth Delivery

Once your package leaves our facility, you become the primary driver of its journey. This means you are solely accountable for monitoring its progress and interacting with the carrier or your local customs authority. We provide the tracking information; you must use it.

If a delivery fails because you did not follow up with the courier, submit required documentation, or respond to a delivery notice, the package will likely be returned to us. In these situations—where an order is tagged as "return to sender" or cannot be delivered due to receiver inaction—we cannot issue a refund or arrange a free replacement. To receive the items, you would need to place a new order entirely.

Similarly, you are responsible for verifying your local postal regulations before ordering. Every country has its own list of restricted items, and we cannot be held liable for any package that is refused entry by your country’s customs authority.

What We Handle for You

Our commitment is to process and dispatch your order with priority. After your payment is received, we focus on getting your package out the door. During peak periods, such as holidays and sale seasons, you should anticipate that processing may take a little longer than usual.

When your order ships, we will send a confirmation email containing your tracking details. The cost of shipping is calculated based on the total weight of your package and its final destination.

Payment, Currency, and Your Bank's Role

All transactions on this website are settled in US dollars (USD) via PayPal or credit card at checkout. Although you may browse prices displayed in local currencies, the final charge will be processed in US dollars. If your credit card account uses a different currency, your bank will process the transaction at its own exchange rate and may charge a foreign transaction fee. Such exchange rates and fees are determined solely by your financial institution; we have no control over them and assume no liability for them. Please contact your bank directly regarding any questions about these fees.

Critical Timing: Changes and Cancellations

The window for modifying or canceling an order is extremely narrow. Once an order enters our system, it cannot be altered or canceled. We encourage you to double-check your model and color selections before finalizing your purchase, as these details are locked in immediately.

If you realize you need to make a change, contact us right away. However, please understand that our warehouse team acts quickly. The moment an order is processed by the warehouse, no further changes are possible. Any order that has already been packed or handed off to the carrier cannot be canceled under any circumstances.

International Boundaries: Customs, Duties, and Restricted Items

For international shipments, goods must undergo customs clearance upon entering the destination country; this entails additional requirements for which you bear sole responsibility. Upon arrival in the destination country, the package may be subject to import taxes, duties, and other customs fees. These charges are determined by local customs authorities and must be paid in full by you, the recipient; our online store does not cover such costs.

Customs procedures can also cause delays beyond our original delivery estimates, as officials may require extra time or documentation to clear your package. You are responsible for checking your country’s import regulations and ensuring the items you order are permitted. We are not liable for any items that are not accepted into your country.

To summarize the two most inflexible points of this policy: The opportunity to cancel or change an order ends the moment it is processed by our warehouse, and all customs-related fees are non-negotiable obligations of the recipient.

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days. For pre-orders, please expect a production time of 15-30 working days as we require this time to prepare the materials.

Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out! 

We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days DO NOT include weekends or public holidays. See below to find more information regarding delivery timeframes per destination:

Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, we can't make any shipping time guarantees.