Refund policy
We understand that sometimes a purchase doesn’t work out, and you might need to send something back. If you’re having second thoughts, you have a 15-day window from the date of purchase to let us know. Beyond that point, we’re unable to offer a refund, so please reach out promptly.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
When we can't accept a return
Before you pack anything up, it’s important to know that certain items are final sale due to their nature. We can’t take back perishable goods such as food, flowers, newspapers or magazines. The same goes for intimate or sanitary goods, hazardous materials, and flammable liquids or gases. A few other categories are also excluded:
- Gift cards
- Downloadable software products
- Some health and personal care items
For everything else, the item needs to come back to us unused, in the same condition that you received it, and inside its original packaging. We’ll also need a receipt or proof of purchase to complete the process. And please, do not send your purchase back to the manufacturer—returns must come directly to us.
What happens if an item is used or damaged
If we get a return that doesn’t meet the original condition standards, a full refund may not be possible. In these situations, only a partial refund is granted. This applies to a Book with obvious signs of use; a CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened; any item not in its original condition, is damaged or missing parts for reasons not due to our error; and any item that is returned more than 30 days after delivery.
Getting your money back
When your package arrives back at our facility, we’ll inspect it and send you an email confirming receipt. That message will also let you know whether your refund has been approved or rejected. If everything checks out, we’ll process the refund, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If your refund seems to be missing
Sometimes the money takes a little detour before it shows up. If you don’t see the credit yet, we suggest a few quick checks. Start by looking at your bank account again. If it’s still not there, contact your credit card company—posting delays are common. After that, reach out to your bank, as processing time on their end can add a few days. If you’ve gone through all these steps and the refund is still missing, please contact us at support@fashirt.com and we’ll help sort it out.
Dealing with defective or damaged items
We stand behind the quality of our products. We only replace items if they are defective or damaged. If you received something that isn’t right and you need to exchange it for the same item, send us an email at support@fashirt.com.
Special rules for gifts and sale items
Pricing and gifting add a couple of extra layers. Only regular priced items may be refunded; unfortunately, sale items cannot be refunded. For gifts, the process depends on how the order was placed. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Sending something back to us
When you’re ready to ship, you should mail your product to: support@fashirt.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. A final practical tip: if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, so a little extra security on your end can help ensure a smooth process.