FAQ

Managing Your Order

You may request cancellation of your order at any time before it enters the packing stage. We will make reasonable efforts to accommodate such requests. If your order has not yet been packed, we will cancel it and issue a full refund to your original payment method. Orders that have already been packed or handed off to the shipping carrier cannot be canceled. Once an order has been packed or shipped, it cannot be canceled — in such cases, please refer to our Returns Policy. Cancellation requests do not guarantee success and are subject to availability of inventory and order status.

Getting your details right is crucial. Your shipping address must be entered using English characters, so if your address contains non-English letters, please swap them for the closest English equivalents—for example, changing "ç" to "c". Once your order is processed or shipped, the shipping address is locked in and cannot be revised. We recommend using a residential address rather than a vacation spot, as we can’t predict how long a package might be held by local customs. If you realize you’ve made a mistake with your email, name, or address, reach out to us and we can update those contact details, though the order itself cannot be altered. Also, keep in mind that promotion and discount codes can’t be stacked unless a specific offer explicitly says otherwise.